Managing a hotel, restaurant, or lodge in the hospitality business can be difficult. Setting up a business environment that maximizes profitability, increases bookings, and enhances the guest experience in a service-oriented sector like hotels and restaurants plays a significant role in the success of your business.
The hospitality industry has many responsibilities. Streamlining your business operations is a must. It is essential to streamline processes to fulfil customer requests more efficiently, improve business culture and provide a great customer experience.
These are just a few ways to streamline your business’s day, increase revenues and provide exceptional service to your guests.
Get Real-Time Content Updates.
No more spending hours editing and reviewing printing proofs, only to then update the content and repeat the process a few months later. Hoteliers can now replace printed collateral with digital content through technology such as mobile apps or in-room tablets.
ContractSafe offers a robust back-office solution with reliable content management tools that allows operations teams to make instant updates to digital content on property.
Make Use of Web-Based Technology
Companies don’t need to rely on Excel sheets, paper, pens, or Excel sheets anymore to keep track of employees’ performance or track guest opinions. Old ways don’t work long-term and can lead to slower operations. Let’s say you run a large hotel and have an online survey you give your guests after they leave.
This paper survey asks guests about their satisfaction with the service and the cleanliness of their room. It can take your staff several months to complete and evaluate a paper survey. This can hinder your operation’s efficiency and make it difficult for customers to report their problems.
Streamline Your Daily Workflows
A ticketing system can help streamline your staff’s day and reduce service delivery times by integrating a service optimization solution such as a ticketing platform. A ticketing system allows management and operations to manage guest requests better and track daily tasks.
You should ensure that you have an upgraded ticketing system designed with hospitality operations in mind. Preventative maintenance, service recovery, and work order checklists allow staff to track and organize tasks and workflows while providing management with a complete view of all property activity. So that guests have a better experience, the ticketing system must also offer real-time notifications and escalations.
Communication Is Crucial
Good communication is essential in every company. Good communication must exist between employees, managers, and guests on a daily basis.
Staff should feel “in the know” and can tell who to contact if they have problems. They should be empowered to make decisions. They should be able to access important information, such as when VIPs arrive at hotels or whether guests have booked rooms for special occasions like an anniversary or birthday.
Staff who are well-informed will be better equipped to make your guests feel special and pampered. Ensure that your staff regularly checks in on guests during their stay to ensure they are satisfied. This will allow you to identify potential issues before they become problems.
Your Team Can Be Up-Skilled
A well-trained staff speaks volumes about your hotel. Your staff is the face of your hotel. Make sure they are constantly learning new skills. Upskilling will not only make staff feel more confident and advance in their careers but will also help them be able to manage situations outside of their work role.
Regular training should be a regular part of the hotel’s routine in all areas, including leadership, accounting, and computer skills. Training can be offered to all departments. Training can also be provided for staff at the front desk in housekeeping so they are familiar with what to do in each room when they check in. Your staff will be able to solve problems by learning from all departments.
You must be able to understand the workings of each department before you can become a manager. This will allow you to guide your staff in the most effective way possible to ensure maximum profits.
Every Guest Should Feel Like A VIP
Imagine if you could make your guests feel like VIPs the moment they enter your home without manually identifying them or scrambling to notify your team.
You can set up alerts on Apple Watches and smart devices to notify guests when they check in. This will allow your servers and hosts to automatically give special treatment to the guest, even if they are not on-site or in the kitchen at the time.
It is difficult for hospitality businesses to manage multiple locations while still providing exceptional customer service. To provide the best service possible, it is important to know how to streamline operations. These tips and tricks will help you simplify every aspect of your business to provide excellent customer service.